I must direct your attention to this blog entry because I have lived the exact same situation far too often myself (although, mine usually involves cursing).
Screw you, robot. Don’t you speak frazzled mother and toddler?
Oh, how I know that feeling! If you need a quick laugh (and to be reassured that you are not alone if you've ever been on the phone with a robot at the very same time a toddler demands your attention), head over there.